Accepted Payment Cards

Order Information / Payment / Postage charges / Refunds

Items normally shipped with in 1 working day of cleared funds. Call our office to place your order over the phone 01322 290394.

All purchases must be paid for in FULL before any goods are released. Payment must be received within 7 days of purchase or your order will be cancelled, unless previous notice has been given.

We accept payment via credit or debit card (over the phone), PayPal, cheque or money order made payable to Behind The Scenes Limited. If making payment by cheque, please allow 5 working days for your cheque to clear.

International buyers we only accept cheques in pounds sterling made payable to Behind The Scenes Limited. We DO NOT accept personal cheques from customers outside of the United Kingdom.

All goods remain in the ownership of Behind The Scenes Limited until they have been paid for in full.

Postage charges

Photographs posted In the UK
Upto £50.00 Royal Mail 1st Class Signed For £3.00
£51.00 to £2500.00 Insured Special Next Day Delivery 1pm £7.00

Overseas Deliveries
Up to £1000.00 International Tracked & Signed £10.00
Up to £1000.00 International Signed For £10.00

All framed, heavy and large items will be shipped Parcel Force Worldwide, DHL or Parcel 2 Go. Your item tracking number will be emailed to you.

The buyer is responsible for the payment of all import/export duties and taxes resulting from their purchase.

Orders received before 12pm GMT could be despatched on the same day and should arrive within one working day to UK residents or up to 10 days for overseas customers

99.9% of packages arrive safely. However, there are occasions when items do get lost or damaged. If your item gets lost, please allow 14 days for the item to be delivered from the despatch date. If this time elapses and your package has still not arrived please contact your local post office to check if the package is being held there. If the package is not being held at your local post office, please contact us and we will start an investigation into the whereabouts of your package.

If your item has been damaged by the postal service please contact us immediately via email or telephone (01322 290394) before returning the item to us. A FULL refund will be issued by Behind The Scenes Limited normally with in 3 working days of the item being returned and inspected.

Refunds

If you are unhappy with your purchase, please return it to us within 14 days for a FULL refund of the purchase price.

You (the buyer) are responsible for all return charges and the safe return of the goods, which must be returned in the same method they were posted. Goods must also be returned in the same condition they were sent with the original Certificate of Authenticity and Purchase Receipt / Invoice. Your refund will not include your original postage charge.

Once the goods have been returned and inspected, a full refund of the cost of the item will be issued in the same form as payment was received normally within 3 working days.

Refunds are only issued to the original purchaser and NOT to any 3rd party. We retain digital images of all signed items sold for security and authentication purposes.